Privacy Notice

Here at de Banke Group we appreciate most people don’t spend their time reading privacy notices… however...

A few important things

At de Banke Group, integrity and transparency are at the heart of how we do things
We will never sell your data to anyone, ever
If you want to check what personal information we hold, or ask that we delete information we currently hold, or request anything else in relation to your rights around your personal information please email us at dpo@debanke.com
If there is anything in this privacy notice that you don’t like, again please speak to us

About this privacy notice

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:

visitors to our websites;
people who email us;
people who contact us by telephone;
people who contact us through any other means like through physical post or social media platforms such as Twitter;
people who use our services e.g. fill in forms on our websites, contract for business with us, or supply services to us etc;
job applicants and our current and former employees.

This web site and the websites of our subsidiary companies are delivered by de Banke Group Limited so in this privacy notice “we” or “us” includes our parent company de Banke Group Limited and related trading subsidiaries excluding IP Centrum.

Visitors to our websites

When someone visits our sites (including www.debanke.com) we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by de Banke Group

You can read more about how we use cookies on our Cookies page - https://www.debanke.com/cookies

People who register to use our services

When you register to use our services we will communicate with you from time to time to ensure the services are what you need, and let you know if we are introducing new services that might help you. If you ever want to opt out of communications other than the absolute minimum to deliver the services (e.g. operational issues or payment matters), please tell us by emailing us at dpo@debanke.com.

People who receive Email Newsletters

We use a partner called MailChimp (https://mailchimp.com/), to deliver our email newsletters and other service or marketing communications. MailChimp have been trusted by organisations including The New York Times and Twitter to gather statistics around email opening and clicks using industry standard technologies including invisible images. They help us monitor and improve our email communications.

People who email us

Any other emails you directly send or receive to us are stored and managed in Google’s Apps service.

People who use the de Banke blog

To provide commenting features on the de Banke blog (https://www.debanke.com/simons-blog) we use a commonly used third party service, Disqus (https://disqus.com/)

Disqus requires visitors that want to post a comment to enter a name and email address, or use another social media account such as Facebook, Twitter or Google.. For more information about how Disqus processes data, please see Disqus’ privacy policy on their site - https://help.disqus.com/terms-and-policies/disqus-privacy-policy

Job applicants, current and former employees

We are the data controller for the information you provide during any employment process unless otherwise stated. If you have any queries about how we handle your personal information during employment processes please contact us at dpo@debanke.com.

What will we do with the information you provide to us?

All of the information you provide during the process, either directly or via a 3rd party (e.g.a recruitment agency) will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.

Assessments

We might ask you to participate in assessment days; complete tests or questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test or we might take interview notes. This information is held by us.

Offer and Employment

If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability. You may be required to provide various bits of personal information for us to do this.

As an employee we will ask for other information from time to time such as Bank details for salary payments. Or personal information about you and your family for healthcare and pensions.In the course of your work with us you and us will create information about your employment (e.g. emails about your performance), If you leave us we will need to keep some information.

If when applying to work for us, whilst working for us or after leaving us you have any requests or questions about your personal information please email dpo@debanke.com.

Your rights

From 25th May 2018, with the introduction of the General Data Protection Regulations (GDPR), you have new rights as an individual which you can exercise in relation to the information we hold about you.

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling

These are important rights, and we want to ensure you can easily exercise them with us.

To make a request to us relating to personal information we may hold you can just email us at dpo@debanke.com.

If you prefer you can instead put the request in writing addressing it to:

Data Protection Officer
de Banke Group Limited
Unit 9 & 10 Rosemary Court,
Chadwick End,
Solihull
B93 0BJ

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do speak to you over the telephone about personal information matters, we may need to ask you a few questions to securely identify you.

You can read more about these GDPR rights here – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If either of these is the case please email us at dpo@debanke.com.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of de Banke Group’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to dpo@debanke.com.

If you want to make a complaint about the way we have processed your personal information, you can contact the UK Information Commissioner's Office (ICO) which is the statutory body which oversees data protection law in the UK – www.ico.org.uk/concerns.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 24 May 2018 to reflect the new General Data Protection Regulations.

How to contact us

If you want to request information about our privacy policy you can email us at dpo@debanke.com or write to: